Susan Byrd Raff

Susan Byrd Raff is a seasoned Senior Customer Success Manager currently at Camunda since March 2023, with a robust history in customer relationship management in the Cloud SaaS sector. Previously, Susan served in similar roles at HashiCorp and Citrix, where responsibilities included optimizing customer engagement and driving adoption, retention, and expansion for enterprise-level clients. Earlier experience includes positions at RegEd, ChannelAdvisor, and Blackboard, where Susan excelled in project management, client liaison, and implementation strategies. A strong educational foundation in Spanish and Graphic Communication from North Carolina State University complements Susan's technical background, which began with a managerial role in the hospitality industry.