Imran Shaikh

Performance & Strategy Lead (customer Contact) at Canada Life UK

Imran Shaikh has a diverse work experience spanning multiple companies and roles. Imran currently works at Canada Life UK Adviser as a Performance & Strategy Lead (Customer Contact), where they oversee the implementation of transformation projects and manages the transition and repatriation processes. Prior to this, Imran worked at Tech Mahindra Business Services, where they held various positions such as Assistant Manager, Senior Executive, and Executive. In these roles, they led project teams, analyzed and recommended project strategies, and managed knowledge management projects. Imran also worked as a Customer Relations Associate at both Tech Mahindra Business Services and Tata Consultancy Services, where they handled incoming calls, generated sales leads, and addressed customer needs. Overall, Imran brings a wealth of experience in project management, customer relations, and strategy implementation.

Imran Shaikh earned a Bachelor of Arts degree in English & Sociology from the University of Mumbai from 2017 to 2020. Additionally, they obtained several certifications in various subjects such as Change Management, Customer Experience, Digital Transformation, Scrum, and Transition Management for Agile Environments, all from LinkedIn in the year 2021.

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Previous companies

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Timeline

  • Performance & Strategy Lead (customer Contact)

    September, 2023 - present

  • Workstream Lead

    September, 2021

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