IT Support Engineer

Canary Systems is a technology firm headquartered in the beautiful Lake Sunapee region of New Hampshire. We specialize in civil engineering-related monitoring and instrumentation applications and operate in several markets including construction, mining, geotechnical, industrial, and public infrastructure. Risk management is a growing market and our unique product and services, our software in particular, has positioned us as a worldwide leader in these fields. 

The Information Technology (IT) Support Engineer This position is primarily responsible for providing quality technical and operational support for all system technologies of the organization as well as providing hardware support.

We are looking to immediately fill this full-time position in our New London, NH office.

Responsibilities Include:

• Provide hardware support to internal and external clients
• Provide hardware training to internal and external clients
• Perform hardware testing
• Support, troubleshoot, and maintain computer servers and networks
• Help manage our electronic support ticketing system
• Monitor client systems and databases
• Troubleshooting and providing technical support to employees
• Performing regular security tests and security monitoring

Expertise Required:

• Microsoft Workstation (Win7, 8, 10) and Server OS’s ( 2008, 2012, 2016, 2019)
• Microsoft Internet Information Services (IIS) and .NET
• Cloud platforms including Office365, JIRA, Zendesk
• Tech troubleshooting
• Server and network performance monitoring and evaluation
• Computer software and hardware testing methodologies
• Communication technologies including 2.4/5GHz WiFi, radios, modems, satellite
• Solid knowledge of networking protocols, DNS, TCPIP, DHCP, Active Directory

Expertise Desired:

• Programming and scripting including SQL, Python, Javascript, VBScript, FileMaker
• GIS platform deployment and management
• Server backup & restore
• VMWare

Person Best Suited to Position:

• Excellent communicator
• Highly organized
• Detail oriented
• Self motivated
• Benefits:
  • Health insurance
  • Paid time off
  • Life insurance
  • Retirement plan
  • Parental leave
  • Bonus Pay
  • Volunteering PTO
  • Fitness Reimbursements
  • Other

Some travel may be required. A valid driver's license and clean driving record is required for this position. Salary commensurate with education and experience. We are an equal opportunity employer.