Aurora Felipe

Aurora Felipe has a long history of work experience in various industries. In 2021, they began working at Canary Technologies as a Business Development Representative. Prior to that, they were a Social Media Manager at Rangefinder Creative and a Director of Content Marketing at Rangefinder35. Aurora also held a Sales Development Intern role at Talend and a Sales Development Fellowship at SV Academy. From 2011-2015, they were a Social Media Manager at Music Artist Strategists. In 2009, they were a member of the American Marketing Association at American River College. Finally, from 2007-2011, they worked as a Customer Service & Social Media Support Representative at Excalibur Girls.

Aurora Felipe attended the University of Southern California from 2014 to 2016, where they studied Music Industry and Business. Prior to that, they attended American River College from 2010 to 2012 and earned an Associate of Arts (AA) degree in Commercial Music Business, Business, and Marketing. Additionally, Aurora has obtained various certifications, such as the SV Academy - Sales Development Fellowship, Accounts & Contacts for Lightning Experience, Chatter for Lightning Experience, Design Thinking for Sales, Leads & Opportunities for Lightning Experience, Reports & Dashboards for Lightning Experience, Sales Cloud Basics, Salesforce CRM, Salesforce User Basics, Building Rapport with Customers, Certified Customer Service Specialist (CSS), Creating Positive Conversations with Challenging Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, Customer Service: Problem Solving and Troubleshooting, Customer Service: Serving Customers Through Chat and Text, De-Escalating Intense Situations, and Salesforce Mobile App Basics.