Andrew Herbert

Andrew Herbert is a seasoned professional with extensive experience in service design, improvement, and project management across various industries. Currently serving as a Service Design and Improvement Officer at Canterbury City Council since September 2022, Andrew focuses on operational excellence. Previous roles include Railway Enforcement Officer at Southeastern Railway, where support and protection of customers were emphasized, and Business Change Manager at AXA Health, with a focus on project delivery and innovative solutions. Andrew also held management positions in continuous improvement and third-party recovery at AXA Health. Earlier in the career, Andrew was a Customer Service Manager at Lloyds Banking Group, overseeing a significant team and ensuring performance standards. Andrew's educational qualifications include several certifications in leadership, business management practices, PRINCE2 methodology, and railway safety.