Jose Luis Abellon

Jose Luis Abellon is the Head of Customer Operations at Canva. Jose has over 20 years of experience in customer operations and workforce management. Prior to joining Canva, Jose was the Senior Manager, Community Operations at Uber. In this role, they were responsible for Uber's support operations in the Asia Pacific region, including SLAs and cost management, primary point of contact for BPO partners, forecasting, and supplier migration. Jose also designed and implemented the onboarding module for "nUber Spark", Uber's onboarding program for new hires in APAC. Jose has a proven track record of successful customer service operations and has saved millions of dollars through their efficient workforce management.

Jose Luis Abellon holds a certification from Emtrain in preventing workplace harassment for managers.

Jose Luis Abellon reports to Cliff Obrecht, COO & Co-Founder. They are on a team with Anna Guerrero - Head of Content & Discovery @ Canva, Robert Kawalsky - Head of Product, and Todd Carpenter - Chief Legal Officer & Corporate Development. and Darryl Kanouse - Global Head of CRM Operations reports to Jose Luis Abellon.