Sonia Morgan

Sonia Morgan is a seasoned professional with extensive experience in management and customer service, currently serving as the Quality, Learning & Support Team Manager at Capita since April 2017. Previous roles at Teleperformance included Assistant Customer Service Manager and Account Manager, where Sonia managed key client relationships and operational teams. Achievements include overseeing significant teams, exceeding service standards for the Student Loans Company and managing multiple client accounts, including the National Health Service Blood and Transplant and Cancer Research UK. Educational milestones comprise a High School degree from St. Patricks Girls Academy, a NEBS Certificate in Supervisory Management, an HND in Engineering, and an Advanced Diploma in Contact Centre Management from the University of Ulster, Jordanstown.