Odi Agenmonmen

Odi Agenmonmen is an accomplished leader in customer experience operations, currently serving as Vice President at Capital One since October 2023, focusing on reimagining customer experiences across support and fulfillment channels. Previously, Odi held the position of Director, Customer Experience, Product & Service Operations at Meta, overseeing a global support organization for over 12,000 employees and managing extensive customer interactions. Odi also served as General Manager for Lyft's Micro-Mobility division, achieving significant market growth in Texas, and directed eCommerce Customer Experience and Operations at Dell Technologies, leading a large cross-functional team to enhance online customer interactions. Odi's early career included a role as an Electrical/Controls Engineering Intern at Holcim, contributing to efficiency improvements in power management systems. Odi earned an MBA from Texas McCombs School of Business and a Bachelor's degree in Electrical and Electronics Engineering from Georgia Institute of Technology.