Timothy Rivera

Timothy Rivera is an experienced professional with a strong background in operations and process management, currently serving as a Process Manager at Capital One since August 2009. In this role, Timothy assesses and quantifies data to enhance business efficiency and collaborates with interdisciplinary teams to improve operational processes. Previously, Timothy held the position of SCRA Operations Team Lead, where responsibilities included managing military repossession protections and developing training programs. Prior military experience as a Counter Intelligence Agent in the United States Army Reserve involved leading an intelligence team to address national security threats. Additional roles included Customer Service Manager at Cornerstone Automation Systems Inc. and Account Manager at Informatics Holdings Ltd, focusing on customer support and sales growth, respectively. Timothy is pursuing a Bachelor of Applied Arts and Science in Operations Management and Supervision at the University of North Texas, with an Associate's degree in General Studies from Collin College.