Brenda Miller

Brenda Miller has a diverse work experience spanning several companies. In their current role at Capitol Federal Savings Bank, they serve as a Customer Experience Manager. Brenda also held the same position at the same company from September 2019 onwards.

Before joining Capitol Federal, Brenda worked at CenturyLink as a Supervisor IT Desktop Support from July 2013 to November 2018. In this role, they managed a team of 20 IT desktop techs located in six different states, handling various tasks like goal communication, workload balancing, staffing, feedback delivery, and cost monitoring. Prior to this, they held the position of Supervisor IT Help Desk from June 2011 to June 2013. This role involved leading a team of 15 IT helpdesk agents, monitoring and coaching calls and chats, scheduling, and onboarding/off-boarding employees/contractors. Brenda's tenure at CenturyLink also included a role as an IT Change Management Team Lead from May 2007 to June 2011.

Before joining CenturyLink, Brenda worked at Embarq Corporation as a Knowledge Administrator from June 2006 to June 2007. In this role, they were responsible for managing the ServiceWare Knowledge Management tool, creating knowledge templates, defining permissions, and migrating knowledge base solutions to the new tool.

At Sprint, Brenda served as a Technical Advisor IT Helpdesk Analyst from May 2000 to May 2006. Brenda also held the position of Knowledge Manager during the same period.

Overall, Brenda Miller has gained considerable experience in customer experience management, IT support management, knowledge management, and change management throughout their career.

Brenda Miller's education history includes a period from 1999 to 2000 during which they enrolled in MCSE courses at IKON Office Solutions. Brenda pursued the Microsoft Certified Professional track, but no specific degree or field of study is mentioned.