Field Service Technician, Salinas/Yuma/Bakersfield CA

About us:

Carbon Robotics, a Seattle-based agricultural robotics startup founded in 2018, builds innovative agricultural tools that empower farmers to operate more efficiently. Carbon Robotics’ revolutionary, high-precision laserweeding leverages sophisticated AI technology to improve crop quality, provide safer working conditions for farmers, reduce overall costs associated with modern farming, and create sustainable paths to regenerative and organic farming. The company launched its first product, the Autonomous LaserWeeder, in April 2021, raised a Series B round in September 2021, and revealed its new LaserWeeder implement in February 2022.

What’s it like working at Carbon Robotics? We are a no-nonsense team of passionate people with a bias for action. We know that our ability to execute on our ideas is what sets us apart. We do what we say we are going to do, externally and internally. We trust our people to act independently and make practical, real-world decisions.

Are you ready to work with us on new technologies that solve real problems in our food supply?

About the job:

Our Field Services Engineers are our boots on the ground, working directly with the customer providing technical hands-on support. As the on-site point of contact, with the support of the teams at headquarters you’ll work to resolve the issue. You will also support our Sales organization with scheduled demos and site visits.

Compensation & Benefits:

Pre-IPO stock options (tax-advantaged ISOs) Competitive compensation A generous PTO policy A 401(k) Fully-paid medical/vision/dental insurance for you and all dependents

Job Duties and Responsibilities Include:

• Respond quickly to customer issues
• Perform routine maintenance and repair of carbon Robotics equipment
• Respond to customer concerns and identify the issues, troubleshoot them, and work with Carbon Robotics teams to develop and implement corrective action plans
• Conduct diagnosis and repair on equipment following safety guidelines
• Perform operational testing of controls, safeties, shutdown, and place equipment in service
• Collect data, upload it, and assist with model labeling
• Demonstrate how to properly operate Carbon Robotics equipment
• Support demonstration and implementation activities
• Build strong cross-functional relationships with customers and teams within Carbon Robotics
• Working in outdoor environments

Ideal Knowledge, Skills, and Abilities:

• 3+ years of experience supporting, maintaining, or repairing farm implements
• Ability to diagnose problems with equipment
• Strong mechanical aptitude
• Excellent communication skills, both written and oral
• Proven ability to troubleshoot mechanical and electrical problems
• Excellent relationship management, customer service, and communication skills
• Ability to remain calm, composed, and articulate when dealing with difficult customer situations
• Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
• Ability to lift up to 55 pounds
• Trailer towing experience preferred but not required
• Valid driver’s license required
• English literacy required
• Spanish speaking ability preferred but not required