Technical Support Engineer

About us:

Carbon Robotics, a Seattle-based agricultural robotics startup founded in 2018, builds innovative agricultural tools that empower farmers to operate more efficiently. Carbon Robotics’ revolutionary, high-precision laserweeding leverages sophisticated AI technology to improve crop quality, provide safer working conditions for farmers, reduce overall costs associated with modern farming, and create sustainable paths to regenerative and organic farming. The company launched its first product, the Autonomous LaserWeeder, in April 2021, raised a Series B round in September 2021, and revealed its new LaserWeeder implement in February 2022.

What’s it like working at Carbon Robotics? We are a no-nonsense team of passionate people with a bias for action. We know that our ability to execute on our ideas is what sets us apart. We do what we say we are going to do, externally and internally. We trust our people to act independently and make practical, real-world decisions.

Are you ready to work with us on new technologies that solve real problems in our food supply?

About the job:

As a technical support engineer, you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates.

Compensation & Benefits:

Pre-IPO stock options (tax-advantaged ISOs) Competitive compensation A generous PTO policy A 401(k) Fully-paid medical/vision/dental insurance for you and all dependents An inclusive and tight company culture

Job Duties and Responsibilities:

Serve as the first point of contact for inbound customer communications Troubleshoot and resolve issues with proprietary laser weeding equipment and systems Gather appropriate diagnostic information Meet established response expectations and ensure an exceptional customer experience Support Carbon Robotics Field Support Engineers and Sales personnel in the field Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs Occasional travel may be required Participation in on-call rotation

Ideal Knowledge, Skills, and Abilities:

2+ years in remote/telephone customer-facing service and support Creating and managing customer communication and tickets Ability to follow complex instructions both written and oral Solid relationship management, customer service and communication skills Hands-on technical troubleshooting in Linux environment

Please apply with your resume. No cover letter is needed. Qualified applicants will receive a short survey after applying to help the team learn more about you.