Kofi Ellis

Kofi Ellis possesses extensive experience in customer engagement and operational management within the financial services and insurance sectors. Currently serving as the Manager of Customer Engagement at CardWorks since July 2017, Kofi Ellis oversees call center operational strategies, user requirements, and system performance while managing human resource objectives in collaboration with HR. Previously, Kofi Ellis held the position of Director of Customer Engagement at CNA Insurance, where responsibilities included maintaining compliance with policies and procedures and ensuring alignment with strategic objectives. Kofi Ellis also served as a Manager at JPMorgan Chase & Co., focusing on performance analysis and the implementation of incentive programs to enhance team metrics. Kofi Ellis is a graduate of the Swiss Hotel Management School.