Andrew Wulf is an experienced Workforce Scheduling Analyst and Workforce Analyst at CareCentrix since February 2018, following nearly a decade at PayPal where roles included Workforce Analyst, Chargeback Sr Agent, Chargeback Agent, and Fraud Agent. At PayPal, Andrew supported the Real Time Management team by making real-time decisions to optimize performance metrics while managing various communication queues. Responsibilities also included mentoring new agents, resolving chargeback issues, and providing management feedback for operational improvements. Andrew holds a Bachelor of Science degree in Criminal Justice from the University of Nebraska-Lincoln, earned in 2007.
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