Megan Forrest

Megan Forrest is an experienced Workforce Scheduling Analyst at DailyPay, Inc., where responsibilities include managing the WFM platform Assembled, overseeing forecasting for internal queues and BPOs, and implementing multiple Workforce Management systems. Prior to this role, Megan served as a Workforce Analyst at Trimble Transportation, managing schedules for various agent services and implementing ACD and WFM systems. In previous positions, including Technical Support Supervisor and Senior Technical Support Representative, Megan led teams, monitored quality metrics, and collaborated on projects to improve processes within the support center. Megan holds a Bachelor's degree in Data Science from Southern New Hampshire University and previously attended the University of Minnesota Duluth.