Shahab Ahmed

Shahab Ahmed is a seasoned professional in Customer Relationship Management with significant experience in leading CRM initiatives across prominent organizations. Currently serving as a Senior CRM Specialist at Careem since January 2022, Shahab focuses on executing customer engagement campaigns and automated life-cycle journeys using the Braze CRM tool, particularly for markets in Pakistan, Jordan, Qatar, Iraq, Kuwait, and Bahrain. Prior to this role, Shahab spent over six years at Daraz in various capacities, including Customer Relationship Management Specialist and Customer Experience Executive, where responsibilities included managing transactional communication and analyzing customer satisfaction metrics. Shahab's career began in customer service roles, demonstrating a strong foundation in customer engagement and support. Shahab holds a Bachelor of Commerce degree from Sindh Madressatul Islam University.