Charles Kevin Ancheta

Charles Kevin Ancheta has been in the customer service industry since 2013. Charles Kevin started at Convergys as a L1.5 Technical Support in 2013 and then moved to iQor as a Collections Specialist in 2014. In 2015, they joined Infosys BPM as a Technical Process Specialist and is currently a Technical Support Specialist at Careerist since 2021. At Careerist, they are responsible for being the first point of contact to support student inquiries and concerns regarding their courses and programs. Charles Kevin handles customer technical support cases through ticket management system and email submission, gives quick responses to the students, coordinates with other departments for fast resolution of student’s concerns, and guides students to the whole process of their program. Charles Kevin also provides mentorship and JAS support by handling student inquiries and concerns through ticket management system and email.

Charles Kevin Ancheta received a Bachelor's degree in Information Technology from Jobs in Philippines between 2009 and 2013.