Marjana James

Marjana James is a seasoned professional in customer success management with a proven track record across multiple organizations. Currently serving as a Customer Success Manager at TradePending since July 2024, Marjana is responsible for onboarding products, setting client goals, and training customers in both virtual and in-person settings. Previously, Marjana held the position of Team Lead Customer Success at The Reynolds and Reynolds Company, overseeing 100+ accounts and ensuring timely project completion while providing constructive feedback. Other roles include Customer Success Manager and Office Account Manager, demonstrating a strong ability to ensure client satisfaction and operational efficiency. Marjana's career in customer relationship management began as a BDC Sales Supervisor at Vip Honda, where responsibilities included managing a sales CRM and optimizing team productivity. Marjana's educational background includes studies at Middlesex College.