Kirsten Penaloza

Director of Client Experience at CareerPlug

Kirsten is originally from Mexico, graduated from the University of Hamburg in Germany, and moved in 2013 to the U.S. She has worked in customer-facing roles and client support for over 20 years and decided to make Client Experience her career for the past 8 years. She worked for web design and e-commerce companies, pivoted into the field of B-Corps and non-profits, and is now back in the tech world.

At CareerPlug, she manages the day-to-day of the Hiring Experts team and does what she is most passionate about: Coaching her team members to be the best they can be. Keep Growing is her favorite CareerPlug value because only when they keep a growth mindset, they can step out of comfort zone, expand horizons, improve skills, and aim to be better one day at a time.

Timeline

  • Director of Client Experience

    Current role

  • Senior Manager of Client Experience