Senior Messaging And Compliance Manager

Join us to Improve Health Equity for 5 Million People!

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Powered by the Health Equity Engine™, the platform enables organizations to combine messaging, data, and interoperability to increase access to care, improve clinical outcomes, and address social drivers of health.

With 20 million patients reached since 2013, CareMessage is the only patient engagement solution proven to improve health equity at scale. The team, many with lived experiences in these communities, leverages a nonprofit model to reinvest revenue into impact. CareMessage is the partner of choice for organizations committed to advancing health equity.

Reporting to the Senior Director of Finance and working closely with the VP of Engineering and Chief Strategy Officer (CSO), our Senior Messaging and Compliance Manager will play a key role in advising and overseeing compliance at CareMessage. This individual will be responsible for creating and reviewing policies and documents that impact our compliance standing, auditing our processes, and assisting with maintaining and improving our posture with regards to regulations impacting CareMessage.

Due to the current nature of our business, our priority is on expertise in messaging regulations including 10DLC and TCPA, as well as their intersection with healthcare (HIPAA) and privacy (CCPA, etc.). This role will focus on interpreting the latest regulations, driving decisions on risk management, and collaborating across the organization to ensure adherence.

Requirements

• Possess comprehensive understanding of and remain current on key compliance mandates and legislation related to Voice/SMS messaging, Privacy, and Healthcare, including but not limited to: HIPAA, TCPA, STIR/SHAKEN, & other state mandated Privacy Acts such as CCPA, VCDPA, etc.
• Demonstrated experience with Project and/or Program Management in a cross-functional capacity
• Experience implementing these policies within a tech organization or applying them alongside software specifications
• Proven familiarity with contractual terms, language, and implementation
• Highly organized and detail-oriented, with strong emphasis on thoroughness
• Strong interpersonal skills with ability to interact and build rapport with executive-level external clients and internal stakeholders

Preferred Experience

• Legal background
• Experience working closely with Product Development functions (Product/Engineering)
• Experience working in the B2B SaaS space

Job Responsibilities

• Remain up-to-date on new regulations in our space that have ramifications for our product, business, and/or customers and their patients
• Proactively enhance compliance and mitigate risks through regular internal trainings, audits, risk analyses, and relationship management with eternal SMEs, industry groups, and legal counsel
• Provide internal- (e.g. product discussions) and external-facing (e.g. customer) communications to ensure awareness and adherence with all compliance regulations
• Draft, edit, review and interpret Contracts, Policies, Business Associate Agreements, Terms of Service, and other similar contractual documents, through the lens of compliance considerations and mandates
• Manage any investigations or audits in a timely manner

Within 1 Month you'll

• Gain a foundational understanding of our business, customers and patients
• Meet all key internal stakeholders and begin to understand and assess our Compliance policies and protocols
• Establish meetings and connection points with key external stakeholders

Within 3 Months you'll

• Perform a gap assessment of Compliance policies and protocols and work with VP of Engineering, Chief Strategy Officer, and Senior Director of Finance to develop roadmap of preliminary findings
• Create systems for maintaining awareness of and communicating key industry updates regarding relevant compliance changes
• Take over responsibility for Compliance responsibilities covered (or not covered) by other team members

Within 6 Months you'll

• Display strong leadership in the area of compliance having established strong rapport with all internal and external stakeholders
• Own the review of all contracts, agreements and documents with compliance-related impact
• Establish a clear process and cadence with Product, Engineering, Finance, and other relevant functions to maintain an ongoing adherence to all related compliance topics