Shauna Kersey

Shauna Kersey is an experienced manager in contact center operations, currently serving as the Manager of Contact Center Operations at Carenet Health since October 2021. Previously, Shauna worked at BerylHealth, a Stericycle Communication Solutions Company, where roles included Supervisor from April 2011 to February 2022, overseeing a team of 18-26 Senior Patient Experience Advocates, and Call Advisor from October 2006 to April 2010. Earlier in career, Shauna was a Newsletter Coordinator at Lighthouse Publishing from March 1999 to May 2006, where responsibilities involved managing newsletter orders, providing exceptional customer service, negotiating pricing, and managing customer accounts.