Luis Soto

Luis Soto has extensive experience in IT support, system administration, and management. With a background in desktop engineering and systems administration, Luis has successfully managed IT infrastructure, network security, and system reporting for various healthcare organizations and public transportation systems. As an IT Helpdesk Analyst at CarePoint Health System, Luis serves as the first line of support for IT issues, troubleshooting software and hardware problems, maintaining customer service standards, and providing staff training. Luis's previous roles as a Systems Administrator II at Mount Sinai Health System and IT Manager at URS demonstrate their expertise in handling complex IT systems, overseeing network security, and leading strategic planning initiatives.