Melisa Canevelli

Melisa Canevelli, MSc. has a diverse and extensive work experience across various industries. Starting in 2003, they worked as a Bilingual Secretary to the Manager at the English Speaking Scholastic Association of the River Plate. From 2006 to 2009, they served as a Human Resources Advisor at ExxonMobil. In 2010, they were a Sales Management Specialist at Coin. Melisa then joined Expedia as a Customer Service Operations Manager (Flight Operations) from 2011 to 2014, where they implemented incentives and a quality program. At Amazon, from 2014 to 2017, Melisa held the role of Customer Service Operations Manager, overseeing a large team and assisting in department expansion. Melisa briefly served as the Head of Contact Center at Booking.com in 2017. Melisa then established Emerald Coaching, where they offered self-development coaching and training sessions. In 2019, they became a Senior Customer Service Manager at Skyscanner, responsible for managing a team and analyzing the existing structure. Most recently, Melisa worked as a Customer Program Manager at Johnson Controls, leading and delivering programs for global retail accounts. Melisa is currently the Head of Customer Support at cargo.one.

Melisa Canevelli, MSc has a Master's degree in International Management (MSc) from Teesside University, which they obtained from 2011 to 2013. Prior to that, they completed a Bachelor's degree in International Relations (BSc) from Universidad del Salvador, from 2000 to 2005. In 2009, they also obtained a Post Graduate Diploma in Business Administration from Universidad de Belgrano. Melisa Canevelli has also obtained various certifications, including learning Microsoft Project, Microsoft Project 2019 and Project Online Desktop Essential Training, becoming an HR Business Partner, HR Guidelines Everyone Should Know, Lean Six Sigma Green Belt (ICGB), Heal Your Life Coach and Trainer, and Total Quality Management.