Matthew Adams

Matthew Adams is a seasoned retail operations professional with extensive experience in enhancing customer experiences and managing store operations. Currently serving as the Senior Manager of Retail Operations at CarMax since December 2014, Matthew advocates for field operations and collaborates with product teams to improve service delivery. Previous roles include Senior Manager at Customer Experience Center, Location General Manager, Assistant Store Manager, and Sales Manager at CarMax, along with a tenure as Store Manager at PetSmart and OfficeMax. Matthew's career also includes a role as Zone Services Manager at The Home Depot, where responsibilities spanned sourcing and managing installer capacities across multiple retail locations. Matthew holds a Bachelor of Science in Business Management from Western Governors University and an Associate of Science in Business Management from Utah Valley University.