Tony Serio

Tony Serio is an accomplished Principal Engineer specializing in Service Management and Major Incident Management at CarMax since June 2021, focusing on IT Service Management disciplines. Prior experience includes roles at Perspecta as a Major Incident Manager for the Defense Health Agency and extensive management of ITSM processes at SUPERVALU, where Tony oversaw multiple operational areas for a Fortune 50 company. With a foundation in technical analysis and project management from Albertsons and Sears, Tony's early career included project management roles at Computerland and service as a Sonar Technician in the US Navy. Educational credentials include an MBA from Northwest Nazarene University, a Bachelor of Science in Business from Portland State University, and an Intermediate Technical Certificate in Network and System Administration from the College of Western Idaho.