Shannon McKane

Shannon McKane is a seasoned professional in customer experience and operations management, currently serving as Senior Manager of CX and Operations at Caroo since October 2019. In this role, Shannon focuses on developing and implementing strategies to enhance the overall customer experience while improving internal processes for maximum efficiency. Prior to this position, Shannon held various roles at Yelp, including CX Enablement Manager and Mid-Market Customer Success Account Manager, contributing to customer success initiatives. Earlier experience includes positions at Marquette University, Sigma Kappa Sorority, and Kernel Season's. Shannon holds a Bachelor of Science in Marketing from Marquette University, earned in 2017.