Luciana Britto

Luciana Britto is an experienced professional in customer support and service management with a strong background in leading teams and driving process improvements. Currently serving as a Customer Support Delivery Manager at Carta since March 2022, Luciana develops and coaches a team of customer support analysts while providing performance insights to enhance operations. Prior roles include Global Service Desk Manager at Equinix, where Luciana improved local service desk processes, and Customer Experience Manager at Expedia Group, overseeing significant reductions in customer complaints and enhanced response times. Luciana's early career included leadership at IBM as a Team Leader, facilitating Agile transformation, and teaching English at Cultura Inglesa. Educational qualifications include a Bachelor's degree in English from Universidade Federal do Rio de Janeiro and an MBA in Gestão de Pessoas from Universidade Candido Mendes.