Zakaria A.

Zakaria A. has a diverse work experience in the field of IT and customer service. Starting in 2016, Zakaria worked as a Sales Associate at Target, providing excellent customer service and collaborating in a team environment. In 2017, Zakaria served as an IT Intern at HilalTech, where they assisted with events, designed creative web designs, and developed and tested embedded software applications. Zakaria then joined Teleperformance in 2018 as a Technical Support Analyst, providing advanced technical support to customers with hardware, software, and network issues. They also assumed remote control over customers' computers when necessary and provided excellent customer service. Later in 2018, Zakaria joined PCM: The Right Technology, Delivered. as a Service Desk Analyst Tier 1, assisting with mailbox and connectivity issues, password resets, and troubleshooting. In 2019, Zakaria moved on to Community Choice Financial, Inc. as a Service Desk Analyst Tier 2, where they configured and troubleshooted network devices, resolved network access issues, and provided technical support for hardware and software components. The following year, Zakaria worked as a System Analyst at Central Ohio Transit Authority (COTA), contributing to system analysis and maintenance. Most recently, in 2021, Zakaria worked as a Network Analyst at WOW! Internet, Cable & Phone, where they played a key role in network analysis. Currently, Zakaria holds the position of Infrastructure Engineer at CAS.

Zakaria A. completed their Bachelor of Science degree in Computer and Information Systems from Western Governors University from 2019 to 2021. Prior to that, they pursued a Bachelor of Science degree in Computer Science at The Ohio State University from 2017 to 2019. In addition to their academic achievements, Zakaria also obtained a CompTIA IT Fundamentals Certificate in August 2018.