Douglas Doiron

Douglas Doiron has extensive experience in contact center management and customer service, currently serving as the Solutions Center Manager at Case Facilities Management Solutions since March 2022. Previously, Douglas worked at NTT DATA Services as a BPO Contact Center Supervisor, overseeing operations for Blue Cross Blue Shield of Rhode Island and providing support to agents, coaching on performance metrics, and managing payroll. Prior roles include Customer Success Supervisor at Boston Globe Media Partners, where Douglas led the startup of a new contact center, and Call Center Supervisor at LoJack Corporation, supervising a team of up to 40 agents. Additionally, Douglas has experience in guest services at Target and K-Mart. Douglas holds a Bachelor of Science degree in Economics from the University of Massachusetts.