Bayinna Abdul-Haqq, CSM

Bayinna Abdul-Haqq has a diverse work experience across multiple companies. Bayinna currently holds the position of Customer Experience Agent at Casebook PBC since October 2021. Prior to this, they worked as a Claims Customer Service Representative at Delta Dental of New Jersey and Connecticut from January 2021 to October 2021.

Before joining Casebook PBC and Delta Dental, Bayinna spent a significant part of their career at Altice USA, where they held various roles. These included Account Retention Specialist from May 2020 to January 2021, Product Support Engineer from June 2017 to May 2020, Customer Success Manager II from May 2014 to June 2017, Customer Success Manager from January 2010 to May 2014, and Inbound Customer Service Representative from August 2006 to January 2010.

In addition to their corporate experience, Bayinna also had a student internship at Newark Opportunity Youth Network from January 2019 to June 2019.

Overall, Bayinna Abdul-Haqq has a well-rounded professional background with a focus on customer service and support roles.

Bayinna Abdul-Haqq, CSM has a diverse education history. In 2018, they obtained an Associate's Degree in Social Sciences from Essex County College. Bayinna then pursued a Bachelor of Arts (BA) in Public and Nonprofit Administration from Rutgers University - Newark, completing their degree in 2020. Following this, they pursued a Master of Public Administration (MPA) with a specialization in Computer/Information Technology Administration and Management from Rutgers University - Newark, which they completed in 2021. In the same year, they also pursued a Master of Arts (MA) in Non-Profit/Public/Organizational Management from Ashford University, completing their degree in 2021.

In addition to their formal education, Bayinna has obtained several certifications. In October 2021, they obtained a Notary Public Commission from the State of New Jersey. In May 2022, they achieved the Certified ScrumMaster (CSM) certification from Scrum Alliance. Furthermore, they have acquired various certifications related to leadership, customer success management, software, and analytics from platforms such as LinkedIn and HubSpot Academy throughout 2021.