Donna Elise Barrett

Donna Elise Barrett is a Senior Consultant specializing in ServiceNow ITxM at Cask NX, where responsibilities include leading consulting and implementation engagements for Core Platform ITSM and related services. Previous experience includes a Senior Technical Service VP role at Wells Fargo, managing the ServiceNow implementation focused on Service Asset and Configuration Management, and a position as Product Manager at American Express, overseeing the Configuration Management Database (CMDB) while ensuring adherence to incident and change management policies. Other notable roles include managing ServiceNow ITOM product development at The Walt Disney Company, leading ITSM initiatives at Honeywell, and various marketing and graphic design positions in the automotive and advertising sectors. Donna holds a Bachelor of Arts in Journalism and Visual Arts from the University of Michigan.