Paul Neat

Paul Neat has over 30 years of work experience, starting in 1986 as the Manager of Telephone Sales at WearGuard. Paul managed various aspects of the sales and service customer interaction system, including recruiting, budgeting, and daily operations. During their tenure, they achieved significant cost reductions and increased sales through improved organization and scheduling.

In 1996, Neat joined Fidelity Investments, where they held multiple roles. As the Director of National Phone Operations, they managed the handling of 100 million annual phone calls, implemented call routing developments, and successfully consolidated and centralized remote site console responsibilities, resulting in a 25% reduction in resources. Additionally, as the Director of Capacity Planning and Strategic Analysis, they designed and implemented a business strategy to support the growth of the Stock Plan Services business and developed a call center data warehouse for effective decision-making.

Neat joined Broadridge Financial Services in 2009 as the Sr. Director of Call Center and Business Analytics. Paul led a 270-seat call center and managed an analytical team responsible for producing strategic recommendations for proxy solicitations. Paul focused on improving efficiency and creating a performance-based culture.

In 2012, Neat worked at Honor Capital Corporation as a Consultant and Vice President of Operations, before moving to Hamilton Cornell in 2013 as a Senior Consultant specializing in Lean and Process Improvement.

Paul'smost recent position was as the Chief Operating Officer at Castle Ventures Corporation, starting in June 2017.

Paul Neat has a Bachelor of Science degree in Psychology from Tulane University. Additionally, they hold a Master's degree in Industrial Counseling from Northeastern University.