Infrastructure Engineer

For over 18 years, Catalist has been a leader in civic data and data science innovation. Our mission is to provide progressive organizations with the data, software, and services needed to better identify, understand, and communicate with the people they need to engage and mobilize. Our clients include the largest, most influential organizations in the U.S. active in civic engagement, advocacy, and political campaigns.

Catalist is home to a dedicated, creative team of technologists, data scientists, and campaign experts committed to using our talents and technology to nurture a vibrant and growing progressive community.

The Catalist Infrastructure Team is within the Technology Department, which is responsible for designing, implementing, and supporting tools to facilitate our client’s access to Catalist data. These tools range from Web-based interactive GUIs to APIs as well as all the backend components and services required to support them. On the Infrastructure Team, you will have a leading role in ensuring Catalist’s staff and clients have the systems and support they need to build and support a vibrant progressive ecosystem.

While Catalist is a remote-first company, roles in Infrastructure have a required on-site component and should expect to work in-person several days a month.

This position is included in our CWA bargaining unit.

Principle Duties & Responsibilities

• Complete regular monthly and occasional ad-hoc work on-site at our company locations, which includes our data center in Ashburn, VA and our company headquarters in Washington, DC
• Support and resolve issue tickets as assigned from Infrastructure Team management
• Serve as the first point of contact for Catalist staff with configuration, permissions, and set-up needs
• Participate in weekly evening deployments and maintenance windows (primarily remote, with quarterly on-site maintenance)
• Assist with installation, configuration, and maintenance of servers, network devices, video conferencing, and other hardware components
• Assist with installation, configuration, and maintenance of infrastructural software components – CentOS, HAProxy, etc.
• Configure, deploy, and maintain staff-issued laptops, primarily running MacOS
• Analyze log files or error reports and track problems across multiple systems
• Develop and maintain system configuration and architecture documentation

Requirements

• Relevant Bachelor's degree or equivalent experience
• 3+ years of experience with system integration, operation, and administration
• Experience with the configuration and administration of Linux (Redhat/CentOS) and MacOS operating systems
• Experience with SQL, Bash, and Python scripting
• Experience with Microsoft Office, VPN Clients, and Antivirus software
• Experience with desktop support, log file analysis, and troubleshooting
• Experience with implementing and adhering to a company security policy
• Comfortable working in a ticket-based workflow
• Strong communication skills
• Strong attention to detail
• Customer service oriented - ability to demonstrate ownership of the customer service experience
• Ability to collaborate, communicate, and work with other Infrastructure team members both orally and in writing
• Ability to document processes and solutions to grow the company knowledge repository
• Ability to demonstrate inquisitive and proactive troubleshooting
• Ability to understand and respond to prioritization shifts while working multiple issues
• Self-directed learner who can problem solve without hand-holding
• Willingness to work with and learn software and systems without prior training or experience
• Background check required

Preferred Skills & Abilities

• Experience with Windows operating systems
• Experience with networking, cloud architecture, DevOps (CI/CD)
• Interest in progressive politics