Sumi Jaiswal

Sumi Jaiswal is an experienced B2B SaaS leader, advisor, and consultant, currently serving as a B2B SaaS Leader at OnlyCSJobs since October 2023, and as a Customer Success Coach for Catalyst Software. With previous roles as Vice President & Head of Global Customer Success at ZingHR and VP of Global Customer Success at Shipsy, Sumi has demonstrated a strong ability to enhance revenue and success metrics in various organizations. Additional experience includes senior positions at Whatfix, Times Internet, Shiprocket, OneDirect, IL&FS Technologies, and CRISIL Limited, showcasing expertise in customer success, account management, and strategic operations across diverse industries. Sumi holds an MBA in Finance and Marketing from IBS Hyderabad and a BE in Information Technology from Guru Gobind Singh Indraprastha University.