Madie Troutz

Madie Troutz is a highly skilled Customer Success Manager with extensive experience in developing strategies that drive user engagement and revenue growth. Currently at Catchafire since September 2024, Troutz previously held similar roles at ActivTrak and ShiftMed, where notable achievements included orchestrating successful product launches resulting in significant increases in product adoption and user satisfaction. Troutz also has a background in customer account management at RoverPass and Stitch Fix, showcasing a strong track record in client retention and relationship management. Additional experiences include internships at Witte Museum, Blanton Museum of Art, and roles in customer engagement and development, underscoring a diverse skill set in strategy formulation, technical enablement, and fundraising. Troutz holds a Bachelor of Arts from The University of Texas at Austin and a Master of Arts in Non-Profit Management and Art History from The University of Texas at San Antonio.