Cathay Pacific
Linjo O. is an accomplished professional with extensive experience in customer contact and operations management within the banking and airline sectors. Currently serving as the Global Head of Customer Contact at Cathay Pacific Airways since February 2022, Linjo oversees a team of over 1500 colleagues and a budget of USD 150 million, leading contact centers across multiple global locations. Prior experience includes positions at HSBC Retail Banking and Wealth Management, where responsibilities ranged from Head of International Contact Centers for Asia Pacific to Senior Vice President of Business Management, focusing on strategic initiatives and technology planning. Linjo also held roles in operations management at HSBC Electronic DATA Processing India Pvt. Ltd. and gained initial experience as an associate at HCL BPO Ltd. and Geo Connect India Ltd. Linjo O. holds an MBA in Banking and Finance from Manipal Academy of Higher Education and a Bachelor of Commerce degree from Delhi University.
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Cathay Pacific
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Cathay Pacific Airways Limited, also known as Cathay Pacific or Cathay, is the flag carrier of Hong Kong, with its head office and main hub located at Hong Kong International Airport.