Michelle Lai

Michelle Lai has over 20 years of experience in the airline industry, primarily with Cathay Pacific Airways, where roles have included Regional Head of Business Insights & Analytics for the Americas, Pricing & Sales Planning Supervisor, and various positions focused on revenue planning and analysis. Key responsibilities have included developing data-driven strategies to maximize revenue, managing pricing decisions, and conducting business analysis for network development. Previous experience includes leading teams at Hong Kong Disneyland in workforce planning and as a Revenue Analyst at Cathay Pacific. Michelle holds a Master's degree in Accounting and Information Systems Management from UNSW.