Customer Experience and Service Management

The Customer Experience and Service Management team at Cathay Pacific is dedicated to enhancing the overall travel experience for passengers, overseeing inflight and ground services to ensure optimal customer satisfaction. This team focuses on service delivery excellence, customer insights, and the development of training programs for cabin crew, while also managing airport operations and customer support. Together, they strive to uphold Cathay Pacific's reputation as a leading airline through continuous improvement of service standards and operational efficiency.