Ivan Mathias

Ivan Mathias possesses extensive experience in leadership and operations within customer service and delivery across diverse sectors. Currently serving as Senior Manager for Customer Delivery & Service at Catholic Healthcare since February 2022, Ivan manages a team of 50 in service delivery operations. Previous roles include General Manager of Business Services at Groworx, where strategic direction for the contact center was provided, and Account Manager at Energy Exemplar, focusing on client relationships in multiple regions. Ivan has held senior positions across various companies, including WNS Global Services and Firstsource Solutions Limited, overseeing operations and managing large teams. An educational background includes a PGCBM in Business Management from XLRI Jamshedpur and a CERTIFIED FINANCIAL PLANNER designation.