John Hamilton

John Hamilton has over 20 years of work experience in customer success and project management roles. John is currently working as a Senior Director of Customer Success (Americas) at Cato Networks, where they are responsible for optimizing and securing applications access for customers. Prior to that, they worked as a Senior Director of Customer Success - Enterprise at Vonage, where they were responsible for client enablement, adoption, renewal, and growth. John also had regional director and manager roles at Lumen Technologies and Savvis (CenturyLink Technology Solutions), respectively. Earlier in their career, they worked as a Senior Customer Success Manager at CIBER, Inc. and held various project management roles at Siemens IT Solutions & Services and AT&T. John has a strong background in managing client relationships, service delivery, and ensuring customer satisfaction.

John Hamilton completed their education at the Stevens Institute of Technology, where they obtained a Master's of Science degree in Information Management from 2002 to 2004. Prior to that, they attended Iona University from 1994 to 1999, earning a BBA degree in Business Management. In addition to their academic qualifications, they have obtained certifications including SSE Expert and SASE Expert Level 1 from Cato Networks, as well as Certified Customer Success Manager (CCSM) Level 1 from SuccessCOACHING in March 2019.