Brittian Bell

Brittian Bell has a strong background in managing operations and technical services within the IT industry. They have experience working for various companies, including Cavalry Solutions, LLC, Alert Logic, DYOPATH, Sungard Availability Services, and First Data Corp.

At Cavalry Solutions, LLC, Brittian served as the Director of Operations, leading the day-to-day operations for a Managed Services division focused on companies with the NERC CIP requirement, particularly power generation companies. Their responsibilities included ensuring the delivery and adherence to customer best practices and Service Level Agreements.

During their time at Alert Logic, Brittian held the position of Senior Director of Technical Services. They were brought in during an expansion period to drive a culture change toward customer-focused support. They led the Global IT Operations teams within the Managed Services division, including the Network Operations Center, Technical Operations Center, and Partner Delivery Managers. They also managed customer escalations and collaborated with development and product teams.

As the Managed Services and Infrastructure Director at DYOPATH, Brittian oversaw infrastructure, technical support, and customer-facing teams for 24x7 IT operations. They had accountabilities for engineering and architecture teams, service desk, network operations center, change management, and project management. Their team was responsible for the lifecycle of customers in the cloud infrastructure.

At Sungard Availability Services, Brittian held multiple roles. As the Director of Service Operations, they led incident management, request management, implementation, and change management teams for the managed hosting division. They extended these teams globally to improve support levels and reduce operating costs. They also managed a team of managers and technical engineers. In their role as a Senior Manager of Enterprise Service Operations, Brittian developed and managed three 24x7 customer support teams and led a management team. They also served as a Manager of Technical Support Engineering, overseeing support for servers and network devices across two data centers.

Lastly, at First Data Corp, Brittian served as a Manager of IT Support and Implementations, leading teams responsible for merchant implementations, pre-sales support, technical specification review, project management, and issue resolution. They also played a key role in creating a merchant boarding technical implementation group and integrating International Check Systems as part of an acquisition team.

Overall, Brittian Bell has extensive experience managing operations, technical services, and customer support within the IT industry.

Brittian Bell attended the University of Houston from 1993 to 1997, where they obtained a BBA degree in Finance. Following their time at the university, there is no specific information regarding further education. However, they joined the United States Army and became a Combat Medic (91B).

In terms of additional certifications, Bell has acquired various qualifications over the years. In 2016, they obtained the AWS Business Professional certification from Amazon. In 2014, they achieved the HDI Support Center Director (HDI-SCD) certification from HDI. In 2010, they completed the ITIL v3 Operational Support and Analysis certification offered by ACQUIROS, Inc. Furthermore, in 2009, they obtained the ITIL v3 Foundations certification through CSME, Inc. Lastly, in 2018, Bell became a Certified ScrumMaster (CSM) through the Scrum Alliance®.