Jaciane Moraes

Jaciane Moraes has work experience dating back to 2017 when they started as an Assistant Commercial at Abertura Simples. From there, they moved to GloballVox Telecomunicações e Tecnologia as an Administrative Assistant in 2019, where they were responsible for auditing contracts, processing purchase requests, preparing daily consumption reports, organizing invoices and bills, and conducting fraud control analysis. After this, in 2022, Jaciane worked at Justos as a CX Specialist, where they developed reports, handled customer service inquiries on different platforms, configured intelligent automatic responses, monitored competitor activity, and analyzed social media strategies. Finally, in 2023, Jaciane started working as an Ops Analyst at Cayena. No information is available about their current responsibilities at Cayena.

Jaciane Moraes started their educational journey in February 2021 by obtaining a certificate in "Gestão dos processos financeiros nas organizações" from Senac São Paulo. In the same year, they acquired various certifications in User Experience (UX) Design, including "Design Thinking," "Foundations of User Experience (UX) Design," and "UX Writing: Conteúdo focado no usuário," among others from different institutions such as Alura, Coursera | Google, and FIAP. In early 2022, they added a "Customer Success: como conquistar e manter clientes" certification from Sebrae to their list. Later in the year, they enrolled in a Bacharelado program for "Marketing e Data Analytics" at Centro Universitário FAM, expecting to graduate in 2024. By April 2023, they had obtained a certification for "Marketing Digital" from Escola Politécnica da Universidade de São Paulo.