Joneile Robinson

Joneile Robinson has a diverse work experience spanning over 15 years. Joneile started their career as a Clerk at the New York City Council in 2002, where they performed administrative and accounts receivable duties. Joneile also trained co-operative employees and handled phone calls.

From 2008 to 2009, Joneile worked as a Tax Specialist at TaxTime Tax Service, specializing in tax-related matters.

In 2009, Joneile joined ControlScan as a Channel Support Specialist. Their responsibilities included making outbound calls to retail and e-commerce merchants to assist them in a pre-established PCI Compliance program. Joneile also educated merchants on the Payment Card Industry Data Security Standard (PCI DSS) initiative. From 2010 to 2011, Joneile worked as a Channel Support Specialist II at ControlScan, handling inbound phone calls and assisting merchants with minor troubleshooting issues.

Joneile was promoted to the position of Supervisor, Merchant Support at ControlScan in 2011. Joneile supervised a team of over 20 specialists, ensuring maximum productivity and meeting performance targets. Joneile was responsible for screening, hiring, and training new employees.

In 2014, Joneile joined InComm as a Merchant Services Supervisor, supervising a team of 8-10 merchant services representatives. Joneile conducted performance evaluations and served as a point of escalation to ensure customer satisfaction.

Currently, Joneile is employed at CareerBuilder as a Senior Client Support Specialist, a position they started in November 2016. Further details about their role and responsibilities are not provided.

Joneile Robinson attended Brooklyn College from 2004 to 2005, where they studied Business Management and Finance. Joneile did not obtain a degree during this time. In terms of additional certifications, Joneile obtained the following certifications:

1. Design Thinking: Understanding the Process from LinkedIn in June 2022.

2. UX Deep Dive: Usability Testing from LinkedIn in June 2022.

3. Advance Your Skills as a User Experience Researcher from LinkedIn in May 2022.

4. UX Design: 1 Overview from LinkedIn in May 2022.

5. UX Foundations: Research from LinkedIn in May 2022.

6. Conduct UX Research and Test Early Concepts from Coursera in November 2021.

7. Start the UX Design Process: Empathize, Define, and Ideate from Coursera in September 2021.

8. Foundations of User Experience (UX) Design from Coursera in August 2021.

9. Google IT Support Specialization from Coursera in February 2021.