Noel Holmes

Noel Holmes has a diverse work experience, spanning various companies and roles. Noel began their career at Leisureplanet as an Executive Producer from June 1999 to September 2000. Noel then worked at Scient as a Director, Customer Experience Architect from October 2000 to February 2001. Following that, they joined Prodigy Communications as a Director, User Interface from February 2001 to February 2002. Holmes then joined Travelocity, initially as the Director, User Experience Design from March 2002 to December 2005, where they played a key role in building the internal customer experience practice. Noel later took on the role of Director, Marketing from December 2005 to March 2008, where they were responsible for customer profiles, the Interactive Voice Response system, and Travelocity's mobile strategy.

After leaving Travelocity, Holmes joined Human Factors International as the Vice President Central Region from March 2008 to November 2008, where they led sales, staffing, and strategy for the Central Region. Noel then joined Travelport as the VP Customer Experience / User Experience Design from March 2009 to June 2017, where they established an internal UX team and transformed the company's approach to creating user-friendly solutions.

Holmes later returned to Improving as a Customer Experience Consultant from November 2017 to September 2018. Noel then joined Indeed.com as the Sr. Director, Voice of Customer from September 2018 to June 2020, where they oversaw the global customer engagement strategy and developed a comprehensive Voice of the Customer ecosystem.

Currently, Holmes is working at CareerBuilder as the VP Product since June 2021. Overall, Noel Holmes has demonstrated expertise in customer experience, user interface design, and leading teams in creating profitable and engaging experiences for B2B and B2B2C solutions.

Noel Holmes has a diverse education history. From 2005 to 2007, they attended the Southern Methodist University - Cox School of Business, where they earned an Executive MBA degree in Business Administration, Management, and Operations.

Prior to that, from 1981 to 1986, Noel attended Southern Methodist University, where they obtained multiple degrees. Noel earned a Bachelor of Business Administration (BBA) degree with a focus on Marketing and Marketing Management, General. In addition, they obtained a Bachelor of Arts (BA) degree in English Language and Literature, General, as well as a Bachelor of Fine Arts (BFA) degree in Cinematography and Film/Video Production.

Apart from their formal education, Noel has also acquired additional certifications. In 2016, they obtained the NPS 2.0 certification from Satmetrix. Noel is also a Certified Usability Analyst (CUA), though the exact details of when and where they obtained this certification are not provided.