Sailappan Lakshmanan

Sailappan Lakshmanan has a diverse background in IT support and customer service with experience spanning from June 2019 to the present. Currently serving as a Service Desk Analyst I at CBTS, responsibilities include incident and change management, utilizing ServiceNow for ticketing, and managing networking and data center operations. Prior to this role, Sailappan worked at McKinsey & Company as a Support Representative, focusing on supplier relationship portfolio management and optimizing services and support. Additional experience includes serving as a Senior Customer Service Associate at Firstsource and a Help Desk Executive at TechFetch.com, contributing to a well-rounded expertise in technical support and customer relationship management.