Theona Ebbutt

Theona Ebbutt is an experienced operations manager with a strong background in contact centre management and customer service. Currently serving as the Contact Centre Operations Manager at Cbus Super Fund since February 2022, Theona previously held positions such as Client & Customer Service Operations Director at Blackhawk Network, where responsibilities included collaborating with partners to enhance branded payment programs. Prior roles include Operations Manager at Edge – Platforms | Rewards | Insurance and Senior Account Manager at Data Response Pty Ltd, where Theona ensured successful campaign delivery and client satisfaction. Theona's career began as a Contact Centre Coach at Data Sell, with earlier experience at Simon Richards Group and SRG Asia Pacific Sdn Bhd, showcasing a consistent focus on operations, training, and client management within the contact centre environment. Currently, Theona is pursuing further education at Selmar Education Institute.