Lynne Cummiskey

Lynne Cummiskey is an experienced operations manager with a robust background in customer service and shared services management. Currently serving as Contact Centre Operations Manager at John Lewis & Partners since January 2011, Lynne oversees a centralized customer orders function, ensuring the achievement of KPIs and SLAs. Previous roles include Delivery Manager for BAA's contact centre, where Lynne managed and developed support teams for internal and external customers, and Senior Operations Manager for Carillion's HR Shared Services, responsible for a service desk serving over 5000 employees. Lynne has also held managerial positions at Telecom Service Centres and Norwich Union Insurance, demonstrating a consistent track record of leadership and operational excellence throughout a career spanning over three decades.