Tian Shyue Teh

Tian Shyue Teh has the following work experience:

1. CDNetworks (2018-present):

- Techical Solution Engineering Post-sales: Providing support to customers through Telegram and Zendesk, addressing their problems and escalating complex issues to the appropriate teams.

- Senior Customer Support Engineer: Leading the Customer Support Centre shift, identifying and troubleshooting incidents, summarizing details, and escalating for optimization.

2. Zues Event Sdn Bhd (2017):

- Web Designer: Worked on web design projects.

3. Sutherland (2016-2017):

- Consultant: Supported client inquiries and escalated issues using the Zendesk tool, monitored document submissions, and provided tier 2/3 support.

4. Xeersoft Sdn Bhd (2015-2016):

- Quality Assurance: Ensured quality standards were met in the company's projects.

Tian Shyue Teh pursued a Bachelor of Software Engineering with honors from University Sultan Zainal Abidin between 2012 and 2016. Prior to this, from 2010 to 2011, they completed their Form 6 education at SMK Redang, focusing on foundations before going on to university.