Amy Loyd

Senior Customer Success Manager at Cecelia Health

Amy Loyd has a diverse work experience. Amy started their career as a Research Assistant and Teaching Assistant at the University of Missouri from June 2009 to May 2011. Amy then worked as an Outreach Intern at Girl Rising and as a Research and Administrative Intern at Women Moving Millions from September 2011 to December 2011. Amy also served as an Adjunct Professor at Park University from September 2011 to May 2014.

In 2012, Amy joined the Food Bank For New York City and held multiple roles, including Member Services Temp, Capacity Associate, and Program Coordinator. Amy was responsible for program coordination and member services until July 2015.

Following their tenure at the Food Bank, Amy worked at Seedco as a Program Associate in both the Strong Fathers, Stronger Families program and the Work and Family Supports program. Amy was in this position until March 2017.

From March 2017 to July 2019, Amy worked at NowPow, first as a Community Manager in Customer Success, and then as a Senior Account Manager. Amy managed customer accounts and ensured successful implementation of NowPow's services.

Most recently, Amy joined Cecelia Health in December 2020 as a Senior Customer Success Manager. In this role, they continue to build and maintain strong relationships with customers to ensure their satisfaction and success with the company's services.

Amy Loyd obtained their Bachelor of Arts degree in Geography from the University of Missouri-Columbia in 2009. Amy then pursued their Master of Arts degree in Geography at the same university, graduating in 2011. In 2008, Amy participated in a program called Semester at Sea, although no specific degree or field of study is mentioned for this experience.

In terms of additional certifications, Amy obtained the Salesforce Certified Administrator certification from Salesforce in February 2016. Amy also earned various badges from Salesforce Trailhead, including Accounts & Contacts, CRM Basics, Change Management, Data Management, Fundraising Basics, Leads & Opportunities, Lightning Experience Basics, Lightning Experience Rollout, Quick Start: Build Your First App, Salesforce Platform Basics, Salesforce1 Mobile Basics, Service Cloud Basics, Spring '16 Release, and UI Customization. However, the exact months and years of when these badges were obtained are not provided.

Links

Previous companies

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Timeline

  • Senior Customer Success Manager

    December, 2020 - present

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