H.d. Q.

Customer Success Manager Lead at Celigo

H.D. Q. has a diverse work experience spanning different industries. Starting in 2002, they worked as an Assistant Manager at Telefónica UK before moving on to Maplin Electronics as a Deputy Manager. H.D. Q. then transitioned to Global Euro Marketing as an International Sales Executive in 2006. In 2008, they worked as a Business Client Development Executive at Marcus Evans and as a Business Development Manager at Jacob Fleming Group. From 2009 to 2012, H.D. Q. held various roles at TomTom, including Supply Chain Administrator, Technical Support/Sales 1st/2nd Line, and Trainer & Consultant. From 2013 to 2021, they worked at Webfleet Solutions as a Technical Support Specialist, Customer Success Manager, and Senior Customer Success Manager. They achieved success in establishing the Customer Success Manager department and engaging with Enterprise/Corporate accounts. Most recently, H.D. Q. joined Celigo as a Customer Success Manager Lead, responsible for developing and managing Enterprise client portfolios and ensuring high-level customer satisfaction. Throughout their career, H.D. Q. has consistently achieved outstanding results, built client relationships, and provided valuable support.

H.D. Q. completed a Bachelor of Arts (B.A.) degree in Product Design from Kent Institute of Art and Design, from 1998 to 2001. Additionally, they have obtained various certifications from platforms such as LinkedIn and Refound, covering areas such as customer success management, change management, sales, and project management. The years of obtaining these certifications range from 2018 to 2022.

Links

Previous companies

Maplin Electronics Ltd. logo
Marcus Evans logo
TomTom logo

Timeline

  • Customer Success Manager Lead

    February, 2023 - present

  • Customer Success Manager For EMEA

    July, 2021

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